Returns & Refund Policy

Before Opening Your Package

Return Eligibility

We accept returns within 30 days of delivery for products that meet ALL of the following conditions:

• Product is unused, uninstalled, and unopened
• Original manufacturer packaging is sealed and undamaged
• All included accessories, manuals, and components are present
• Proof of purchase (order number or receipt) is provided
• A Return Authorization (RA) number has been issued by HVACZAR

Non-Returnable Items

The following items cannot be returned:

• Installed, connected, or used equipment of any kind
• Products with broken seals or opened packaging
• Products with missing or damaged original packaging
• Line sets that have been uncoiled, bent, or connected
• Special-order or custom-configuration items
• Items marked as "Final Sale" or "Clearance"
• Products returned without a valid RA number
• Products returned after the 30-day window

Restocking Fee

A 15% restocking fee applies to all HVAC equipment returns including but not limited to: mini splits, condensers, air handlers, heat pumps, packaged units, furnaces, coils, and complete systems. This fee covers inspection, verification, and repackaging costs.

Accessories and small parts (thermostats, line set covers, brackets, mounting hardware) under $200 may be returned without a restocking fee, subject to the same eligibility conditions above.

Refund Calculation Example

How to Initiate a Return

1. Contact us within 30 days of delivery at [email protected] or call (657) 582-0899. Include your order number and reason for return.
2. Receive your RA number. We will review your request and issue a Return Authorization number within 1-2 business days. Returns without an RA number will be refused.
3. Pack the item securely in original manufacturer packaging. Apply the RA number clearly on the outside of the shipping box. Do not write on or apply labels to the manufacturer's packaging — use an outer shipping box.
4. Ship to the address provided with your RA number. You are responsible for return shipping costs. We recommend using a trackable, insured shipping method. HVACZAR is not responsible for returns lost or damaged in transit.
5. Refund processed within 5-7 business days of receiving and inspecting the return. Refunds are issued to the original payment method. Please allow an additional 3-5 business days for your bank to process the refund.

Damaged or Defective Products

If your order arrives damaged or defective:

• Do not install the product. Installing a damaged product voids return eligibility.
• Take photos of the damage (product and packaging) immediately upon delivery
• Contact us within 48 hours of delivery at [email protected] with your order number and photos
• We will arrange a replacement or full refund at no cost to you
• No restocking fee applies to products damaged during shipping

For freight deliveries: inspect all packages before signing the delivery receipt. Note any visible damage on the receipt. Signing without noting damage may limit our ability to file a carrier claim on your behalf.

Wrong Item Received

If you receive the wrong item, contact us within 48 hours. We will provide a prepaid return label and ship the correct item at no additional cost.

Cancellations

Orders may be cancelled for a full refund if they have not yet shipped. Once an order has shipped, it cannot be cancelled and must follow the return process above. Contact us immediately at [email protected] to request cancellation.

Chargebacks

Filing a chargeback with your credit card company instead of contacting us for a return constitutes a violation of these Terms. We reserve the right to contest all chargebacks and provide documentation of the transaction, delivery, and our return policy to the card issuer. Please contact us first — we are committed to resolving issues directly and fairly.